Resolving Conflict in Two Steps
A conflict is not about a person, but about a situation in which you feel a strong negative emotion. A practical way to prepare for it and open it so it ends in an agreement.
•
4 min read
The Structure of a Request: How to Write an Email That Gets an Immediate Answer
What you need, why you need it and how you need to receive it. A simple structure that makes people – including your bosses – answer quickly and precisely.
•
3 min read
3 Golden Rules of Communication
Three simple rules that change team discussions: nothing unsaid exists, we look for solutions rather than culprits, and for opinions rather than the truth.
•
3 min read